Help and how-tos.
Short answers to the questions people ask most. Can't find yours? Email us and we'll reply personally.
Getting started
- Create an account and confirm your email address.
- Create a fleet (your garage or collection).
- Add a vehicle by registration. MOT and tax details are fetched from the DVLA where available.
- Add insurance, services and documents as you go.
Reminders
Reminders are sent by email before MOT, tax, insurance, warranty and service dates. Choose who receives them and how far ahead in Settings > Notifications.
Sharing with family or staff
Owners can invite people from Team. View-only members can see everything but change nothing; users can add records; managers can manage most settings; only the owner can handle billing, ownership and deleting the fleet.
Billing
Go to Billing in the app to start or change a plan, update your card or download invoices. Only the fleet owner can do this.
Two-step verification
My account > Two-step verification. Scan the QR code with an authenticator app, enter the code, and keep your recovery codes somewhere safe.
Exporting your data
My account > Your data > Download my data gives you a copy of your personal data. Fleet owners can export vehicles and records from Settings.
Deleting your account
My account > Your data > Delete my account. If you own a fleet shared with other people, transfer ownership first. Billing records are kept for 6 years where the law requires it.
Something not working?
Check the status page, then email info@thefleettracker.co.uk with what you were doing and a screenshot if you can.