Refunds and cancellation.

Who provides the service. Fleet Tracker is run by a sole trader based in England. Email: info@thefleettracker.co.uk. Fleet Tracker is not a limited company and is not VAT-registered, so no VAT is charged.

Cancelling

Cancel any time from Billing in the app (owner only) or by emailing us. Your plan stays active until the end of the period you've paid for, then the fleet becomes read-only. You can still view and export your records.

Your 14-day right to cancel

If you're a consumer you can cancel a new subscription within 14 days of starting it. When you subscribe you ask us to start the service immediately, so if you cancel within 14 days we refund what you paid minus a proportionate amount for the days you used. Email us to use this right; it applies to your first payment, not later renewals.

Annual plans

Outside the 14-day period, annual plans are not refunded part-way through, but you keep access to the end of the year. If you forgot to cancel and contact us within 7 days of an annual renewal without having used the service since, we'll refund the renewal.

Our mistakes

If you were charged in error or the service was substantially unavailable, we'll refund the affected amount.

How refunds are paid

Refunds go back to the original card through our payment provider and usually arrive within 5-10 working days.